AI & LLM

AI Agent Development

Unlike a chatbot, an agent gets work done: it searches your knowledge base, creates records in your CRM, books appointments, checks orders and hands over to a human when it should — in 50+ languages, around the clock.

What you get out of it

The bulk of routine requests resolve without human involvement
Instant responses outside working hours and on holidays
No need to staff a separate team for multilingual support
Agents focus on genuinely hard cases instead of repeat questions
Every interaction logged and measurable

tools we use

OpenAI API Anthropic Claude Açık ağırlıklı LLM'ler LangGraph Function calling Webhooks REST / GraphQL WhatsApp Business API SignalR

WHAT'S INCLUDED

What this service covers

Tool & function calling

We connect the agent to real systems: order lookup, stock checks, record creation, sending email. Every tool gets input validation and permission checks.

RAG over your knowledge base

The agent draws on your product documentation, policy texts and past support tickets, and answers with the source attached.

Multi-channel deployment

Website widget, WhatsApp, Instagram, email, Slack, Teams, or inside your own application — one agent, one knowledge base, consistent behaviour.

Human handoff

The agent knows its limits. On uncertainty, signs of frustration or an off-policy request it summarises the conversation and hands it to a live agent — the customer never has to start over.

Guardrails & audit

Behaviours like committing to a price, disclosing personal data or promising a refund are blocked at the guardrail layer. Every conversation and action taken is logged.

Continuous improvement

Unanswered questions, conversations flagged as unsatisfying and handoff rates are reported; the knowledge base and instructions are updated accordingly.

PROCESS

How we run it

Scenario design

We define in writing what the agent will resolve, where it stops and what it must never do.

Integration

Knowledge sources and business systems are connected, with test scenarios written for each tool.

Closed testing

We run it against your real question archive, correct wrong answers and probe the guardrails.

Launch & monitoring

We ramp traffic gradually and watch resolution and handoff rates on the dashboards.

COMMON QUESTIONS